Case Study: Mindshare cuts manual update time by 80% with Helpjuice

How Mindshare Spends 80% Less Time Updating User Manuals With Helpjuice

Mindshare, a UK advertising services company with 1,000–10,000 employees, needed a better way to manage and share user manuals and tool documents used across multiple departments. Before Helpjuice, they kept updating the same information in separate files for different teams, which led to a high volume of emails and a lot of time spent maintaining duplicate documents.

By implementing Helpjuice, Mindshare centralized its documentation in one shared location with access-level controls, making it easier for employees to find the right version and reducing manual updates. With Helpjuice, the team cut time spent on this task by 80% and reduced related email volume by 40%, freeing up time for other work.

Mindshare

Francisco Archilla

Business Intelligence Analyst