Case Study: Logos Inc. Improves Knowledge Sharing and Speeds Onboarding with Helpjuice

How Logos Inc. Used Helpjuice to Increase Resolution Time by 20% and Improve Company Knowledge Sharing

Logos Inc., a logistics company with 500–1000 employees, needed a better way to share knowledge across a dispersed global team. Their helpful documents were scattered and hard to find, so Director Logan Korn looked for a knowledge base solution that would be easy to use and flexible enough to fit the company’s needs. After trying Soho Help Desk and Fresh Desk without success, Logos Inc. turned to Helpjuice.

Helpjuice provided Logos Inc. with a highly customizable knowledge base that could be tailored to their workflows, including the ability to edit the code. With Helpjuice, Logos Inc. increased ticket resolution time by about 20% and cut onboarding time in half, while also improving company-wide knowledge sharing and team alignment. Logan Korn also praised Helpjuice’s customer service as the best he had encountered.

Logos Inc.

Logan Korn

Director