Case Study: United Group reduces employee errors by 20% with Helpjuice

How United Group Achieved a 20% Reduction in Employee Errors

United Group, a telecommunications and media company based in Belgrade, Serbia, needed a better way to provide trainers with timely and accurate information while reducing errors caused by employees using outdated or incorrect details. The company wanted a system that could organize a large volume of information, serve as a reminder for important business processes, and cut down on email back-and-forth. To solve this, they turned to Helpjuice, a knowledge management platform.

With Helpjuice, United Group built a centralized knowledge base to store procedures, guidelines, and key information, making it easier for trainers and employees to access the right content quickly. Helpjuice’s decision tree feature and reporting tools helped streamline support workflows and improve consistency. As a result, United Group reduced wrong information given to users by 10% and cut employee errors caused by incorrect information by 20%.

United Group

Ivan Dimitrijevic

Education Manager