Case Study: Rally Health achieves 3x faster updates with Helpjuice

How Helpjuice Enabled Rally Health to Make Updates 3x Faster

Rally Health, a health and wellness company based in Washington, DC, needed a better way to organize its many customer service and coaching resources into one easy-to-navigate, one-stop shop for agents, supervisors, and coaches. After evaluating several options, the team chose Helpjuice as the knowledge base solution that could simplify access to a wide range of internal and customer-facing materials.

With Helpjuice, Rally Health centralized its content and streamlined onboarding, cutting employee onboarding time by 75% and making updates and communication three times faster. The company also reduced customer response time by an average of five minutes and found Helpjuice’s features like accordions, article following, and customer-facing enhancements especially valuable.

Rally Health

Raychel Johnson

Senior Manager