Case Study: Jur Family Group reduces HR support contacts with Helpjuice

How Jur Family Group Transformed Their Support Process in Just Weeks with Helpjuice

Jur Family Group, a real estate company with 50–100 employees, needed a better way to handle the administrative overload in its HR team. Human Resources Manager Karlee Carreiro was looking for a one-stop solution to answer FAQs, share resources, and reduce the heavy support burden across multiple units. The company chose Helpjuice to build a knowledge base and support process that could make information easier to find and use.

With Helpjuice, Jur Family Group set up a branded, customizable knowledge base with embedded tools, routed content to outside resources, and used integrated case management to handle unanswered questions. The results were significant: the team recorded 1,379 searches and reduced support contacts to just 7 in the last 5 months, down from 100+ per month across multiple platforms. Helpjuice helped Jur Family Group streamline HR support, improve self-service, and cut administrative workload.

Jur Family Group

Karlee Carreiro

Human Resources Manager