Case Study: Realty ONE Group Select cuts support time by 35% with Helpjuice

How HelpJuice Reduced Realty ONE Group Select's Support Time by 35%

Realty ONE Group Select, a real estate company in Arizona, needed a better way to organize information and reduce the time spent answering the same support questions repeatedly. They had been using two private Facebook pages and a Google Drive, but wanted a single centralized place for agents to find answers, so they turned to Helpjuice.

Helpjuice provided a centralized knowledge base that streamlined Realty ONE Group Select’s support process and made information easier for agents to access. As a result, the team reduced support time by 35%, saved time and money, and improved the overall customer experience by giving people faster access to answers.

Realty ONE Group Select

Dawn Aldridge

Chief Operations Officer