Case Study: Isaac cuts support tickets and uncovers 300 answers with Helpjuice

From Overwhelmed Support Tickets to 300 Answers Discovered Without Human Help!

Isaac, a finance and insurance company in Brazil serving schools, was struggling with a growing volume of support tickets. To help customers find answers faster and reduce pressure on its support team, Isaac turned to Helpjuice’s knowledge base and FAQ solution.

With Helpjuice, Isaac quickly improved self-service search and knowledge base usage. In the first month, the company achieved an 85% search success rate, uncovered about 300 relevant answers, and saw a 20% increase in knowledge base usage, while also improving service-team productivity by using knowledge base links in ticket replies.

Isaac

Afonso Oliveira

Product Manager