Case Study: Wefunder achieves a 700+ weekly email reduction and increased investments with Helpjuice

Wefunder sees a reduction of at least 700 emails a week since they started using Helpjuice

Wefunder, a two-sided crowdfunding platform serving founders and investors, was struggling with repetitive support inquiries, SEC-driven complexity, and an unwieldy Google Docs system for sharing information. To centralize and professionalize its help content, Wefunder adopted Helpjuice’s knowledge base/knowledge management software to build searchable FAQs and landing pages.

Using Helpjuice, Wefunder created organized, easy-to-update FAQ landing pages with intuitive search, categorization, and self-service editing so non-engineers can publish updates quickly. Helpjuice has reduced Wefunder’s support volume by at least 700 emails per week and contributed to improved user flows that Wefunder estimates have driven at least a 10% increase in business.

Wefunder

Elena Weissmann

Marketing and Fundraising Support