Case Study: FoundersCard LLC Cuts Onboarding Time from 2 Weeks to 2 Hours with Helpjuice

How Information Services Company Handled Team Expansion by Decreasing Onboarding Time From 2 Weeks to 2 Hours With Helpjuice

FoundersCard LLC, an information services company in Texas, needed a central knowledge base to manage hundreds of daily support emails and support rapid team growth. They were looking for a better way to store links, tips, how-to guides, step-by-step processes, and internal support information in one accessible place, after outgrowing a static internal page and Help Scout Docs. Helpjuice provided the knowledge base platform they needed.

With Helpjuice, FoundersCard LLC streamlined internal knowledge sharing and made onboarding much faster. The company reported saving over 30% of time spent teaching and reteaching common tasks, while onboarding dropped from about two weeks to just 1–2 days. Helpjuice also improved search, content formatting, and real-time updating, with the team expecting it to reduce support cases and save hours for the development team as they expand the platform externally.

FoundersCard LLC

Shelby Perry-Wilson

Member Services Specialist