Case Study: Stenograph reduces call volume and talk time with Helpjuice

Stenograph L.L.C. Transformed Their Call Center - See What They Did

Stenograph L.L.C., a court reporting software, hardware, and services company in Chicago, needed a better way to support a growing customer base. Their outdated knowledge base had poor search, an outdated editor, and required users to be on the local network to make updates, which made it difficult for the support team to manage and for customers to find answers.

Stenograph chose Helpjuice’s cloud-based knowledge base to provide a modern editor, easier administration, and a more customer-friendly experience. Helpjuice delivered a customized setup, simple article creation, and strong search performance, helping Stenograph achieve a 91% successful search rate and a 10% reduction in call volume and talk time.

Stenograph

Justin Sieger

Technical Advisor