Case Study: Obbi achieves a 30% decrease in support tickets with Helpjuice

Discover the Secret to Obbi's 30% Decrease in Support Tickets!

Obbi, an IT services and consulting company in Belfast, Northern Ireland, was spending too much time handling simple customer support questions as it grew. To reduce repetitive tickets and improve onboarding, the team turned to Helpjuice and its customizable knowledge base platform.

With Helpjuice, Obbi built a centralized knowledge base to help customers find answers on their own and streamline internal knowledge sharing. The result was a 30% decrease in support tickets for simple issues and a savings of 1–2 hours of training time for each new customer onboarded, helping Obbi scale more efficiently.

Obbi

Christopher McAtackney

Chief Product Officer