Case Study: One Step GPS achieves 60% reduction in customer support requests and 4× faster employee training with Helpjuice

One Step GPS sees 60% reduction in customer support requests and 4X faster employees train thanks to Helpjuice

One Step GPS, a US-based GPS tracking software company, faced heavy support volume (200+ inquiries daily across 5,000 active accounts) and time-consuming one-on-one training for a wide variety of device models. To centralize information for both staff and customers, One Step GPS adopted Helpjuice’s knowledge base as an internal and external help center.

Helpjuice implemented a single, multilingual knowledge base that staff and customers can access for answers and training, streamlining onboarding and self-service support. As a result, One Step GPS reports a 60% reduction in customer support requests, employees train 4× faster (managerial training time cut by about 75%), handling accuracy improved (~30%), and agent errors were significantly reduced.

One Step GPS

Celia Ordonez

Director of Support