Case Study: Apptegy achieves 2x faster employee onboarding and 7% higher close rates with Helpjuice

Apptegy onboard employees 2x faster and increased close rates by 7% using Helpjuice

Apptegy, an education management company in the USA (51–200 employees), struggled to keep a dynamic references database up to date, suffered knowledge loss when people moved roles, and faced internal silos, slow onboarding and repetitive inquiries. To solve this they adopted Helpjuice’s knowledge base to centralize content, make editing easy for nontechnical users, and create a single source of truth for client references, task manuals, policies and more.

With Helpjuice, Apptegy implemented an easy-to-use, single-pane knowledge hub that multiple teams can update without conflict. The result: close rates rose by about 7%, repetitive inquiries dropped roughly threefold, the team saves ~22 hours/week and 4–8 minutes per follow-up email, employee onboarding is about 2x faster, and remote team familiarity improved ~3x — demonstrating clear efficiency and sales impact from Helpjuice.

Apptegy

Melissa Stone

Sales