Case Study: Shipt achieves scalable, faster customer support with Helpjuice

Food-delivery Giant Shipt.com Scales Customer Support Using Helpjuice

Shipt, the food-delivery giant, was facing an overload of daily member and shopper support inquiries that forced repetitive troubleshooting and reduced its ability to deliver personal, efficient service. To solve this, Shipt turned to Helpjuice and deployed a customizable Helpjuice knowledge base to organize separate content for shoppers and members and make answers easy to find and update.

Helpjuice’s solution—featuring fast search and an API to surface FAQs in Shipt’s apps—allowed Shipt to centralize support resources, onboard team members more efficiently, and ensure consistent self-service across audiences. As a result, Helpjuice trimmed down the number of member and shopper inquiries and reduced the time spent on each interaction while improving discoverability of solutions.

Shipt

Ross S.

Director of Growth