Case Study: Superior Integrated Solutions cuts onboarding time by 30% with Helpjuice

How Superior Integrated Solutions Cut Onboarding Time by 30% with Helpjuice

Superior Integrated Solutions (SIS), a California-based technology solutions company with 100–500 employees, was struggling to keep up with 8,000 support cases per month and 300+ cases per day. With a 22-person support team and several new hires added quickly, SIS needed a better way to speed up onboarding and help new employees become productive faster.

Helpjuice’s knowledge base provided SIS with a cleaner, more efficient onboarding process, including useful integrations like Chrome and Microsoft Teams. With Helpjuice, SIS cut onboarding time significantly and achieved a 30% increase in onboarding production, reducing the time it took new hires to reach a basic level from about 90 days and improving overall productivity.

Superior Integrated Solutions

Michael Gabriele

Chief Operation Officer