Case Study: Hendrick Automotive Group achieves 60% faster search times with Helpjuice

Hendrick Automotive Group customers are reducing their search times by more than 60% thanks to the Helpjuice phenomenal keyword searchability

Hendrick Automotive Group, a large U.S. automotive organization, faced slow, frustrating searches through lengthy PDF handbooks and LMS content, version-control issues, and high printing costs. They selected Helpjuice’s Knowledge Base to make content searchable, streamline collaboration, and convert print materials into online articles.

Helpjuice implemented a searchable knowledge base that indexes article text and imported PDFs, simplifies article creation and collaboration, and provides rapid custom design support. As a result Helpjuice helped Hendrick reduce search times by more than 60%, cut content-related support tickets by about three per week, and lower printing costs by 27%, while improving update speed and user satisfaction.

Hendrick Automotive Group

Greg Morrison

Manager, eLearning & Curriculum Design