Case Study: Bay Management Group achieves 55% ticket deflection improvement with Helpjuice

Just Two Weeks After Deployment, Property Management Company sees 55% Improvement In Ticket Deflection

Bay Management Group, a Maryland-based property management and retail company with 50–100 employees, needed a better way to centralize knowledge across departments and reduce the amount of live IT support time spent handling employee issues. Before choosing Helpjuice, they found SharePoint too cumbersome and Document360 difficult to use for both collaborators and end users.

Helpjuice provided an easy-to-use knowledge base with strong AI search, drag-and-drop content creation, and robust analytics. After rolling it out company-wide, Bay Management Group saw ticket submissions drop by nearly 55% within two weeks and employee productivity rise by about 40%, while Helpjuice’s reporting helped them identify and improve content gaps.

Bay Management Group

Oscar Martinez

IT Admin