Case Study: Averhealth achieves a 30% reduction in support tickets with Helpjuice

Averhealth cut their support tickets by 30% using Helpjuice

Averhealth, a U.S.-based mental health care provider with 200–500 employees, faced about 500 support tickets a week handled by three analysts and had no existing knowledge base. To reduce ticket volume and give customers the tools to learn independently, Averhealth selected Helpjuice’s standalone, secure knowledge base to deliver a searchable, customizable self-service resource.

Helpjuice implemented a fully customizable KB with strong search, a glossary for industry terms, and analytics, and Helpjuice’s team handled much of the setup to speed deployment. As a result, Averhealth achieved a 30% reduction in support tickets, freeing analysts to focus on product improvements and using article feedback to prioritize development.

Averhealth

Stephen Smith

IT Manager