Case Study: Signal OS Reduces Support Calls by 50% with Helpjuice

Signal OS Reduces Support Calls and Emails by 50% with Helpjuice

Signal OS, a property technology company, needed a better way to help customers understand its product and reduce the growing volume of support calls and emails as its customer base expanded. To address this challenge, the team turned to Helpjuice and implemented its Knowledge Base software to provide self-service support and improve customer success.

With Helpjuice, Signal OS created a highly customizable knowledge base that also let them track article versions and changes. As a result, the company cut support calls and emails by 50%, saving about two hours of working time per day, and reduced app errors by 40%. Helpjuice also helped Signal OS prepare for future growth by making support more scalable and efficient.

Signal OS

Jan Tomczak

Customer Success Manager