Case Study: monday.com achieves reduced time spent by operations team on repeat information requests with Helpjuice

Monday.com Choses Helpjuice To Reduce Time Spent By Operations Team With Repeat Requests For Information

monday.com, a 200–500 person software company in Tel Aviv, engaged Helpjuice to solve the problem of their operations and IT teams spending time on repeat internal information requests. After trying Google Docs, Zendesk, Screensteps, Proprofs, Knowledge Owl and an internal solution, they selected Helpjuice for an intuitive, feature-rich internal knowledge base and strong customer support.

Helpjuice implemented an internal knowledge base to make IT and operations resources easily accessible and transparent across the organization, with scalable pricing and an easy-to-use interface. As a result, monday.com improved clarity and collaboration and expects a measurable reduction in the time their operations team spends fielding repeat requests for information, driven by Helpjuice’s searchable, centralized documentation.

monday.com

Jessica S.

Operations Specialist