Case Study: Fujitsu reduces phone calls and email tickets by 30% with Helpjuice

Fujitsu Reduced Phone Calls and Email Tickets by 30% with Helpjuice

Fujitsu, a food and beverage services company based in Illinois with a team of 100–1000, needed a better way to capture and share knowledge across six customer service teams in Asia. With high turnover in the support center, they struggled to keep service consistent as know-how walked out the door with departing employees. They chose Helpjuice after finding static website maintenance too time-consuming and wanting a simpler SaaS knowledge base with straightforward pricing, migration help, and a RESTful API.

Helpjuice helped Fujitsu standardize customer support with a knowledge base that offered role-based permissions and easy access to the right information for different users. After just two months, Fujitsu reported a 30% reduction in phone calls and email tickets per month, allowing the team to spend more time working proactively with customers.

Fujitsu

Michael Tam

Technical Account Manager