Case Study: PlayerLync cuts onboarding time by 85% with Helpjuice

The Colorado Tech Company That Cut Onboarding Time by 85% with Helpjuice

PlayerLync, a Colorado-based mobile software solutions company serving the sports and entertainment industry, needed a better way to streamline customer onboarding and support as its platform grew. To manage self-guided training and troubleshooting, the team turned to Helpjuice for a knowledge base management system.

With Helpjuice, PlayerLync built a knowledge base of nearly 400 articles, used it for both customer onboarding and internal support guides, and cut training time from 4 hours to just 30–45 minutes, an 85% reduction. Helpjuice also helped the team decrease support emails, save money previously spent on SharePoint, and enable trainers to handle 20% more customers without adding overhead.

PlayerLync

Drew Holliday

Curriculum Developer