Case Study: Z-Tec Automation Systems reduces support calls by 20% with Helpjuice

Z-Tec Automation Systems reduces their support calls by 20% using Helpjuice

Z-Tec Automation Systems, a Canadian industrial automation company (11–51 employees), needed to reduce incoming after-hours support calls and make internal knowledge accessible for faster training. They chose Helpjuice’s knowledge‑base platform for a mobile‑friendly external KB and an internal site to centralize procedures and manuals.

With Helpjuice, Z-Tec built a searchable, mobile‑optimized KB that supports easy Word import, PDF export, document collaboration and an integrated chat assistant. Z-Tec expects Helpjuice to cut after‑hours support calls by about 20% (roughly 50–100 calls or ~50 hours saved in year one) and to reduce new‑hire training time from six months to three, with potential long‑term savings of hundreds of hours per year.

Z-Tec Automation Systems

Robert Grozell

Project Manager