Case Study: Notino achieves 20% Confluence license savings and 10% fewer support tickets with Helpjuice

Notino managed to save around 20% of their current Confluence license pool thanks to Helpjuice

Notino, a retail company in the Czech Republic (1,000–5,000 employees), faced fragmented knowledge sharing, slow onboarding, and an obsolete Confluence setup with limited licenses that restricted access. After evaluating Confluence, Evernote and SharePoint, Notino selected Helpjuice’s cloud-based knowledge base to centralize internal and public documentation and enable a self-service, shift-left support approach.

Helpjuice was rolled out for developer, support, process, HR and end-user articles (with some migration handled by Helpjuice and additional migration done in-house), while MS OneNote replaced Confluence meeting notes. The result: a ~10% decrease in support tickets thanks to self-service articles and about 20% savings on the Confluence license pool, faster onboarding and higher business-unit satisfaction—outcomes Notino attributes to Helpjuice’s ease of use, editor and translation features.

Notino

Daniel Božek

SD & Application Support Lead