Case Study: Smart Insurance Agents achieves 3x faster ticket resolution with Helpjuice

How Helpjuice Transformed 'Smart Insurance Agents' with 3x Faster Turnaround Time

Smart Insurance Agents, a nationwide health insurance agency, needed a better way to handle a high volume of recurring questions about constantly changing insurance policies. Their agents were spending too much time responding to inquiries, which led to longer resolution times and lower customer satisfaction.

Helpjuice provided Smart Insurance Agents with a knowledge base platform, including features like published Q&A content, a Chrome extension for quick internal lookups, site-level floating search, and translation tools. With Helpjuice, the team reduced average response time from 73 hours to 24 hours, improved employee efficiency by 24%, cut idle time by 10%, and achieved a 3x faster turnaround time for ticket resolution.

Smart Insurance Agents

Tarek El Ali

Managing Director