Case Study: BoomTown achieves fast, affordable organization-wide knowledge access with Helpjuice

Boomtown uses Helpjuice as the go-to tool for customers & everyone in their organization to access all the information they need

BoomTown, a South Carolina–based software/real estate company with a 250–1,000 person team, needed a single, easy-to-use internal knowledge base so customers and employees could quickly find account details, process flows, support topics and system documentation. After outgrowing Google Wiki/Sites and wanting a solution that didn’t force a ticketing system, BoomTown chose Helpjuice as their knowledge base platform for its affordability, ease of setup, and responsive support.

Helpjuice was implemented as BoomTown’s central KB, with dedicated account pages, process and support articles, folder structuring, front-end edit buttons, and auto-generated side navigation from H2 tags. The result is faster, more reliable access to information across the organization, replacement of their prior Google Sites setup, and a scalable KB that supports their 250–1,000 person operation—delivered with Helpjuice’s simple customization and responsive support.

BoomTown

Alan F

Cofounder