Case Study: Protel avoids 1500+ support cases in 4 months with Helpjuice

How Protel has more than 1500 avoided support cases in 4 months thanks to Helpjuice

Protel, a hotel technology solutions company in Germany with a team of 250, needed a modern, cloud-hosted knowledge base that was easier to use than Adobe RoboHelp and more flexible than alternatives like Help Scout and Confluence. Their goal was to create a self-service center that would help customers find answers faster, reduce support requests, and improve customer satisfaction.

Protel chose Helpjuice as its knowledge base platform, taking advantage of its easy-to-use editor, customization options, Article Planner, and analytics tools. With Helpjuice, Protel began publishing articles 2x faster, avoided more than 1,500 support cases in just 4 months, and saw over 70% of searches succeed within 3 months of launch.

Protel

Martin Drenkelfort

Sr. Technical Writer