Case Study: Closeout cuts onboarding time in half with Helpjuice

Closeout - Customer Case Study

Closeout, an online marketplace in San Francisco serving the property management/retail space, needed a better way to support new users as it grew. The team was struggling to keep up with onboarding demands and found its existing Confluence setup too cumbersome and time-consuming, so it looked for a more user-friendly, customizable, and cost-effective knowledge base solution. Helpjuice was selected as the best fit.

With Helpjuice’s cloud-based knowledge base software, Closeout created a central place for documents, videos, and images that guided users through onboarding. The platform’s themes and color customization made it easy to launch a polished knowledge base without CSS work, and the impact was immediate: training time dropped from 8 hours to 4 hours. Closeout credited Helpjuice for making onboarding smoother, faster, and more efficient.

Closeout

Nenad Pajovic

Technical Writer