Case Study: MyRec.com improves support efficiency with Helpjuice

Exceptional Support Made Easy Helpjuice's Impact on MyRec.com's Onboarding and Support Efficiency

MyRec.com, a provider of online recreation services, was struggling to efficiently manage a high volume of customer service calls and support its clients. The company needed a better solution for organizing its help articles and resources, with the goal of optimizing staff time and empowering clients to find their own answers. This challenge led them to the Helpjuice knowledge base platform.

By implementing Helpjuice, MyRec.com replaced its outdated PDF guides with a user-friendly, searchable knowledge base. The solution allowed them to incorporate step-by-step instructions, screenshots, and videos, making it easy for clients to find solutions independently. This significantly boosted the efficiency of MyRec.com's onboarding and support teams. As a result, Helpjuice enabled the company to successfully support approximately 300 additional departments while continuing to provide exceptional service.

MyRec.com

Marie Heard

Knowledge Base Coordinator