Case Study: Automotive Credit Corporation achieves 50%+ reduction in support questions with Helpjuice

Automotive sees more than 50% reduction in answering questions thanks to Helpjuice

Automotive Credit Corporation, a U.S. financial services firm, faced significant productivity loss as employees frequently stopped work to ask routine production questions—an issue made more urgent by the shift to remote work during COVID-19. After trying an LMS resource library and an MS Teams bot, they adopted Helpjuice’s knowledge base to give staff quick, self-service access to job aids and FAQs.

Helpjuice helped Automotive Credit Corporation migrate content into an easy-to-use knowledge environment, chunking learning into bite-sized articles with related-article linking and an FAQ site. The result: a conservative estimate of more than a 50% reduction in questions, new hires reaching self-sufficiency in half the previous time, freed-up leadership hours, and actionable reporting that drives improvements in onboarding and training.

Automotive Credit Corporation

Bob Budiongan

Director of Talent and Organizational Development