Case Study: Sunlight Financial achieves instant answers for thousands of users with Helpjuice

Sunlight Financial Moves From "Google Site" to Helpjuice to Provide Instant Answers To Thousands Of Users Looking

Sunlight Financial, a New York–based financial services firm (100–500 employees), faced a major self‑service gap: thousands of users had no centralized place to find answers, and their prior free Google Site produced high bounce rates, confused users, and costly support contacts. To solve this, Sunlight Financial selected Helpjuice to replace the Google Site with a dedicated knowledge base.

Helpjuice delivered a private, searchable, and easy‑to‑manage knowledge base with strong UX, content segmentation by user group, and CSS customization for a polished look. As a result, Sunlight Financial has encouraged real‑time self‑service, standardized partner communications, sped internal adoption (team members learned the tool in about an hour), and reported reduced support emails/phone calls and a better overall partner experience thanks to Helpjuice.

Sunlight Financial

David F.

Training Manager