Case Study: Anduin Transactions reduces response time by 80% with Helpjuice

How Helpjuice Helped Anduin Transactions Reduce Response Time by 80%

Anduin Transactions, a financial services company in California with a team of 50–100, needed a customer-facing knowledge base to reduce the burden on its support team. Before working with Helpjuice, customers had to email in with questions and wait up to 8 hours for a response, creating a labor-intensive process that slowed down customer service.

Helpjuice provided an easy-to-set-up, customer-facing knowledge base that the team could use to share answers and send helpful links directly to clients. As a result, Anduin Transactions reduced its response time from over 8 hours to 45 minutes, while also freeing the team to focus more on customer success. Helpjuice also made it simple to manage user roles and customize the platform to fit the team’s needs.

Anduin Transactions

Andrew Pavlov

Support Team Lead