Case Study: Hangar A achieves 72% lower customer support with Helpjuice

The Secret Behind Hangar A's 72% Reduction in Customer Support

Hangar A, an aerospace engineering company in San Francisco, needed a better way to support customers using its air freight technology platform. After being unsatisfied with LiveChat, the team turned to Helpjuice to create a knowledge base that could answer common questions and reduce the need for human support.

With Helpjuice, Hangar A built a secure knowledge base containing answers to 50+ questions and instructional videos, accessible behind a secure wall. The result was a 72% reduction in customer support within the first 7 days of new membership, and onboarding time dropped from 100 minutes to an average of 38 minutes. Helpjuice also improved usability and provided an Android app for responding to tickets on the go.

Hangar A

Trevor Woodland

Director of Sales