Case Study: Leeps improves support efficiency and customer satisfaction with Helpjuice

How Helpjuice Streamlined Leeps' Knowledge Management

Leeps, a Netherlands-based IT services and consulting company, needed a better way to share SOPs and customer information after outsourcing its first- and second-line support. Before Helpjuice, the team was emailing PDF documents to its support partner, which often caused version issues and misaligned information.

Helpjuice provided Leeps with a customizable knowledge base that was up and running in less than an hour, with help from Helpjuice’s experts on layout setup. The result was support engineers finding information 40% faster, a 100% reduction in emails to the support partner’s team lead, and improved customer service through faster, more accurate answers.

Leeps

Richard Rensen

Chief Technology Officer