Case Study: Sitenna cuts support requests by 82% with Helpjuice

How Software Development Company Cut Support Requests by 82% with Helpjuice

Sitenna, a software development company, needed a secure knowledge base they could embed in their single-page application to reduce repetitive onboarding support emails and streamline user self-service. The team was looking for a solution that would be easy to integrate, customizable, and aligned with their platform’s design.

Helpjuice provided the knowledge base platform Sitenna needed, enabling a custom, securely embedded knowledge base that was up and running in hours. With Helpjuice, Sitenna cut user onboarding support requests by 82%, improved the user experience, and saved significant time through customization that matched their product’s look and feel.

Sitenna

Brian Sexton

Chief Technology Officer