Case Study: AV Stumpfl cuts article creation time and costs by 70% with Helpjuice

How Helpjuice Helped AV Stumpfl Cut Article Creation Time and Costs by 70%

AV Stumpfl, an Austrian audio visual technology company, needed a better way to manage customer support and software documentation. Using Adobe Robohelp was expensive and often out of date, and their knowledge was spread across multiple tools like YouTube, forums, and download pages.

With Helpjuice, AV Stumpfl consolidated everything into one easy-to-manage knowledge base with customizable design, multilingual content, and a strong API. Helpjuice helped them cut article creation time by 70% and reduce new-article costs by about 50%, while also lowering basic support requests and improving customer education.

AV Stumpfl

Florian Eder

Trainer