Case Study: TBC Insurance achieves more productive call center agents and faster staff training with Helpjuice

TBC Insurance Utilizes Knowledge Base For More Productive Call Center Agents

TBC Insurance, an insurance company in Tbilisi, Georgia (100–500 staff), struggled to share product and process knowledge as it grew—call center agents spent excessive time and energy hunting through multiple documents to find answers. To address this, TBC Insurance chose Helpjuice’s cloud-based knowledge base platform.

Working with Helpjuice, TBC built a searchable, engaging KB that lets staff follow updates, send direct feedback to admins, and supports digital training and onboarding. The Helpjuice solution reduced time spent searching for information, boosted agent productivity and faster new-hire preparation, and encouraged new internal knowledge-sharing initiatives.

TBC Insurance

Tamar Khutulashvili