Case Study: Enetel achieves a 20% reduction in support tickets with Helpjuice

How Helpjuice Helped Enetel Solutions Create a 'Single Source of Truth' for Their App

Enetel Solutions, a telecommunications and software consultancy based in Belgrade, Serbia, needed a better way to support users and streamline training for their app. They wanted to reduce users contacting the development team directly and create a single, centralized knowledge base for help content, product information, and release notes.

With Helpjuice, Enetel Solutions built a branded knowledge base as a “single source of truth” for its app, using features like content organization by app version and a feedback option to keep articles up to date. The results included a 20% reduction in support tickets, 4 hours less training time for new users, and increased new user adoption, while Helpjuice also stood out for its value for money and strong support.

Enetel

Nenad Pajovic

Technical Writer