Case Study: Touch Systems reduces support phone calls by 25% with Helpjuice

Touch Systems BV reduced support phone calls by 25% thanks to Helpjuice

Touch Systems, a Belgium-based IT services firm, faced high support costs and internal knowledge gaps: too many customer support phone calls and employees repeatedly asking a few experts for answers. To replace static PDFs and scattered docs they chose Helpjuice’s knowledge base software to create searchable public and private documentation.

Helpjuice built a customized, searchable knowledge base with both public and internal articles and provided hands‑on support for layout and setup. As a result, Touch Systems reduced support phone calls by 25% and cut the CEO’s time spent explaining processes from 30% to 5%, delivering clear time and cost savings.

Touch Systems

Laurens Van de Velde

Chief Executive Officer