Case Study: Brachot NV Reduces Emails by 70% with Helpjuice

Brachot NV Reduced Number of Emails by 70% Thanks to Helpjuice

Brachot NV, a Belgian construction company with 100–1,000 employees, needed a central knowledge center to reduce internal support calls and emails, create a single source of truth for procedures, improve visibility into knowledgebase usage, and speed up onboarding for new hires. Before choosing Helpjuice, they evaluated SharePoint, folder-based document storage, and other tools, but found them too maintenance-heavy or difficult to secure and keep up to date.

With Helpjuice, Brachot NV implemented a multilingual, access-controlled knowledge base with SSO, article feedback, and auto-translation to support different languages across the company. The results were significant: internal emails dropped from about 100 per day to 30, a 70% reduction, phone support was estimated to be cut by at least 50%, and new employee onboarding was accelerated by about 30%.

Brachot NV

Frederik Declerck

IT Project Manager