Case Study: Stockinstore reduces help questions by 30-50% with Helpjuice

Helpjuice Helped Stockinstore Reduce Help Questions by 30-50%

Stockinstore, a technology company based in Cremorne, Victoria, wanted to build a more secure and customer-friendly knowledge base for its paid users. Their existing WordPress setup was basic and password-protected, and they needed a platform with secure access, a strong HTML editor, and robust search capabilities. Helpjuice was the knowledge base software they chose to replace that setup.

Helpjuice helped Stockinstore migrate content from WordPress and implement a custom-designed knowledge base at no extra cost. The new system made information easier to find and organize, and Stockinstore expects it to reduce customer help questions by 30-50%. Helpjuice’s flexible article categorization was highlighted as especially valuable for improving the customer experience.

Stockinstore

Mark Thompson

Knowledge Base Manager