Case Study: IQ Total Source reduces training time by 70% with Helpjuice

Retail Office Equipment Company Saw Reduction of Training Time by 70% Since Using Helpjuice

IQ Total Source, a retail office equipment company based in Arizona, used Helpjuice to create an internal knowledge base. As the team grew across multiple markets, their processes were being handled differently and were not well documented, making training confusing for new hires and creating inconsistency across the organization.

Helpjuice implemented a customizable internal wiki that let IQ Total Source import existing Zendesk articles and store training materials, PDFs, and other documents in one place. With Helpjuice, the company standardized processes, reduced mistakes in those processes by over 50%, and cut training time by nearly 70%; they now have nearly 500 articles and growing, with employees self-training more often instead of relying on repeated one-on-one instruction.

IQ Total Source

Ryan Puccinelli

Chief Culture Officer