Case Study: Murphy Solutions reduces support tickets by 50% with Helpjuice

Helpjuice The Key to Murphy Solutions' 50% Reduction in Support Tickets

Murphy Solutions, a London-based business consulting company with a team of 500–1,000, needed a better way to deliver customer support and share knowledge across multiple languages. After using YouTube videos and PDF manuals, they were looking for a more easily updated, accessible solution and chose Helpjuice for its responsive customer success team and ease of use.

With Helpjuice, Murphy Solutions centralized its knowledge base so updates only had to be made in one place, while also expanding support to three times more languages. The impact was significant: Helpjuice helped Murphy Solutions reduce support tickets by more than 50% in the first year and deliver customer support more efficiently.

Murphy Solution

Richard Eklind

Chief Executive Officer