Case Study: Lehi City achieves faster resident support and reduced service tickets with Helpjuice

Local US Government Innovating With A Knowledge Base For Residents To Reduce Customer Support Tickets

Lehi City, a Utah municipal government, needed a single "information center" to consolidate many departments so residents could get answers, register for services, and access city information without contacting multiple offices. To build an internal—and eventually public—knowledge base that staff of varying technical skill could quickly query, Lehi City selected Helpjuice’s knowledge base platform for its clean, easy-to-use interface.

Helpjuice delivered a streamlined KB with a dashboard, article creation tools, user management, and built-in analytics, allowing departments to add content without heavy IT involvement. As a result, Lehi City reports much faster service at their 311 center, almost no need for additional IT support after setup, and a scalable foundation for a public-facing knowledge base—demonstrating clear operational efficiency gains.

Lehi City

Tanner D.

IT Support