Case Study: Rumsauer Cuts Knowledge Base Costs by 50% with Helpjuice

How Hans Rumsauer GmbH Cut Knowledge Base Costs by 50% with Helpjuice

Hans Rumsauer GmbH, an automotive manufacturing company based in Munich with a team of 500-1000, was spending too much time and money on recurring customer questions. Service technicians were losing about 1-2 hours each day answering the same issues, and Christian Rumsauer, the Product Manager, needed a more efficient knowledge base solution.

Helpjuice provided an online knowledge base for instructions and manuals, with strong content editing and analytics features that helped customers self-serve and reduced the need for repetitive support. With Helpjuice, Hans Rumsauer GmbH cut knowledge base costs by 50%, saved 1-2 hours per technician per day, and gained 100% better visibility into knowledge base performance.

Rumsauer

Christian Rumsauer

Product Manager