Case Study: WDCi Group achieves 97% search success with Helpjuice

How WDCi Group Leveraged Helpjuice to Streamline Documentation

WDCi Group, an IT consulting company based in London with a team of 50–100, needed a better way to organize and manage its growing documentation. After relying on Google Drive, the team found it increasingly difficult to track, update, share, and secure content for different audiences. They turned to Helpjuice for a ready-to-use knowledge base and documentation platform.

With Helpjuice, WDCi Group was able to publish content with different access levels for internal teams, specific customers, and the public, while also using search keywords, analytics, and customization options. These features helped the company improve search effectiveness from 80% to 97% and increase views on a previously underperforming category by 47.3%. Helpjuice enabled WDCi Group to create a more organized, searchable, and scalable knowledge base.

WDCi Group

Leonardi Koh

Head of Solutions