Case Study: Marketgap slashes customer inquiries by 80% with Helpjuice

How Helpjuice Slashed Inquiries by 80%!

Marketgap, a U.S.-based software company with 11–50 employees, was struggling to keep up with a growing volume of direct customer inquiries. Before adopting Helpjuice’s knowledge base software, the team was manually answering about 5 questions per day, which was becoming time-consuming and raised concerns about scaling support efficiently.

With Helpjuice, Marketgap launched a self-service knowledge base that helped customers find answers on their own, reducing repetitive support requests. The result was an 80% drop in daily inquiries—about 4 fewer questions per day or 120 fewer per month—and the company said it could scale to 20 times its current user base without adding customer service staff.

Marketgap

Levi Matusof

Chief Operating Officer