Case Study: Habitat (construction company) achieves 2× faster product training and 88% search success with Helpjuice

Construction company improved product knowledge across their team so they can better serve their customers

Habitat, a U.S. construction company with 11–50 employees and an average team tenure of 4–6 weeks, needed a scalable way to capture and share complex product knowledge so staff could better serve customers. After testing Zendesk and Help Scout, they selected Helpjuice’s internal knowledge base for its instant search and straightforward permissioning that fit their needs.

Helpjuice implemented a customizable, searchable internal KB with instant autocomplete and team-specific permissions; since launch in July Habitat has handled 130 internal queries (~40/month) with an 88% search success rate, cutting training time in half and saving roughly 6 hours per month in query processing.

Habitat

Nish Budhraja

Director of Product