Case Study: Gala Games achieves an 85% reduction in daily support tickets (200→30) with Helpjuice

Since started using Helpjuice, Gala Games tickets dropped from 200 tickets per day to only 30 tickets per day

Gala Games, a U.S. computer games company with a 11–50 person team, was overwhelmed by hundreds of repeat support questions that kept their customer service team from handling true issues. They selected Helpjuice as a cost-effective knowledge base solution to provide internal and external KBs, multi-language support, and a customizable branded experience.

Helpjuice built a comprehensive, well‑organized and translatable knowledge base that allowed language teams to refine auto-translated articles and launched with rapid customization support. As a result, Helpjuice helped Gala Games cut average daily tickets from about 200 to roughly 30, freed the support team for proactive work, avoided hiring extra staff, and paid for its annual cost within the first month.

Gala Games

Jeff E.

Business Development