Case Study: Bob Barker Company cuts support cases by 20% with Helpjuice

America's Leading Detention Supplier - Bob Barker Company reduced the workload on their employees by 20% since using Helpjuice

Bob Barker Company, a leading detention supplier in the wholesale industry, needed a better way to manage internal knowledge and reduce the strain on its IT team. After using Zendesk’s knowledge base and evaluating Zoho Desk and Stonly, the company looked for a more intuitive knowledge management system that could support self-service, preserve organizational knowledge, and make information easier for team members to find and use.

Helpjuice provided the solution with a branded knowledge base, easy article import, strong categorization and tagging, SSO integration, reporting, and a flexible editor. With Helpjuice, Bob Barker Company reduced monthly support cases from over 600 to under 500, delivering a 20% drop in workload and significantly lowering support costs while improving response consistency and onboarding.

Bob Barker Company

Dan Callari

Director of IT